Chatbots are new and hot but how do you get them to make money for your company? Chatbots are new and hot but how do you get them to make money for your company? Is it really possible to leverage chatbots to generate sales? More importantly, have you created a chatbot but are struggling to monetize it? Regardless of whether you are an entrepreneur or a company, monetization is something that has to be kept in the forefront of your endeavor. Successful development does not gua

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The Cosmopolitan of Las Vegas just debuted a virtual concierge with an attitude. As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. When guests check in to the hotel, a front desk representative gives them a card that reads: “Know my secrets. Text

Sky Sports presenter, Jeff Stelling, has become the face of a new virtual recruitment ChatBot launched today by online operator Sky Betting & Gaming. The company is the first to use an AI ChatBot for candidate engagement to enhance and support the recruitment experience. ‘Ask Jeff’ on Facebook is able to pose and respond to questions with the use of interactive buttons in chat on the company culture, an applicant’s status, business locations, benefits and social opportunities

Chatbots have not seen the success in non-spamming application that we had once hoped. Microsoft's Tay experiment was a massive failure thanks to human interference. Microsoft is trying again with Zo, focusing on the future of chatbots being your best friend. That future is fluid interaction with a programmable and learning artificial intelligence without the assistance of humans. Conversely, In the case of Sensay, the future of bots is one that is just as human as a bot coul

2016 was the year when chatbots emerged as a new interface for consumer interaction. NB: This is a viewpoint by Scott Crawford, vice president of product management at Brand Expedia. Advances in artificial intelligence technologies – such as neural networking and natural language processing – have allowed brands such as Facebook, Google, Apple and Amazon to offer conversational products, letting consumers order products or map their journeys through speech or messaging. As we