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More than one in three Americans (37%) are willing to make a purchase through a chatbot, spending an average of $55.80 per purchase, according to a new report from Publicis Groupe’s DigitasLBi. A chatbot is defined as computer software that can interact conversationally via text messages to solve simple, quick response requests from consumers for product information and to make online purchases. While only one in five Americans (22%) have heard of chatbots, men are nearly twi

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Weekly live show where we talk about what is going on in the world of bots. This week's show includes an interview with Qwazou (m.me/Qwazou) inventor Shane Gau. #messengerbots #chatbots #bots #facebookmessenger #qwazou

The Cosmopolitan of Las Vegas just debuted a virtual concierge with an attitude. As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. When guests check in to the hotel, a front desk representative gives them a card that reads: “Know my secrets. Text

Sky Sports presenter, Jeff Stelling, has become the face of a new virtual recruitment ChatBot launched today by online operator Sky Betting & Gaming. The company is the first to use an AI ChatBot for candidate engagement to enhance and support the recruitment experience. ‘Ask Jeff’ on Facebook is able to pose and respond to questions with the use of interactive buttons in chat on the company culture, an applicant’s status, business locations, benefits and social opportunities

Over 2.5 billion people have at least one messaging app installed on their phone. According to the consulting firm Activate, by the end of 2018 a total of 3.6 billion users will be using messaging apps to connect with friends and businesses. Messaging really is the new social media. Many hotels already offer messaging options, giving their guests the ability to text them through proprietary apps or messaging channels on WhatsApp, Facebook Messenger, or even SMS. The real revo

Chatbots have not seen the success in non-spamming application that we had once hoped. Microsoft's Tay experiment was a massive failure thanks to human interference. Microsoft is trying again with Zo, focusing on the future of chatbots being your best friend. That future is fluid interaction with a programmable and learning artificial intelligence without the assistance of humans. Conversely, In the case of Sensay, the future of bots is one that is just as human as a bot coul

2016 was the year when chatbots emerged as a new interface for consumer interaction. NB: This is a viewpoint by Scott Crawford, vice president of product management at Brand Expedia. Advances in artificial intelligence technologies – such as neural networking and natural language processing – have allowed brands such as Facebook, Google, Apple and Amazon to offer conversational products, letting consumers order products or map their journeys through speech or messaging. As we

Wow, what a year! More than 34,000 bots have been built since Facebook Messenger opened its platform to bot developers back in April. Thousands more are probably being designed by inspired teams across the globe as I write these lines. Saying these numbers are mind-blowing would be an understatement. The tech industry’s enthusiasm for the bot space is simply unprecedented. Obviously, there have been a fair number of “fart bots” goofs — after all, we’re all trying to figure ou