Chat Bots in E-commerce

If you are someone who is even remotely interested in tech, you must have till now surely come across the word ‘Chat Bots’ — how they are the next big thing and how they will completely change the way businesses function. If not, fret not! In this article we will explore how you can use chat bots in your business, especially if you operate in the e-commerce space.

Today the e-commerce space not only holds multi-product platforms like Amazon, Flipkart etc. but also all types of retailers- big or small, regional or international, multi-product or single product which try to sell online. E-commerce has become such an integral part of our lives, be it- ordering food, getting a cab or buying that sexy dress for yourself!

While online selling and e-commerce opens a lot of potential opportunities for the sellers, with increasing competition it is becoming more and more difficult to manage. You need to differentiate yourself and your product from the other players to stay in the game. And this is where chat bots come into picture! See full article.